FAQ

Customer service

How can I get in touch with you?

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We love hearing from our customers! You can email us 24/7 at support@goscribe.com or text us anytime at 509-398-2198.

Can I place an order or get help by mail?

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Most certainly! Write to us at:

GoScribe.com LLC
221 1st Ave SW
Ephrata WA 98823

GoScribe Mini

Is the GoScribe Mini portable?

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Absolutely! We built the GoScribe Mini to go with you wherever you travel. Whether you’re on the open road or preparing for an adoption event at your local pet store, the GoScribe Mini goes where you go.

How big is the GoScribe Mini?

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The Mini is 8.25" wide, 8.5" tall, and 11" long—and it weighs in at just 12 pounds.

What comes with my GoScribe Mini?

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Everything you need to get started! Your GoScribe Mini includes a keyboard and 120 beautiful, high-quality tags. You don’t need a computer or design software—it’s truly plug-and-play right out of the box.

Can I get the user manual?

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Sure! Here is the file for your reference. User Manual

Shipping

How much does shipping cost?

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If you’re in the US, every single order ships free!

Do you ship internationally?

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Yes! We have customers all over the world. You can see international shipping rates here.

Order status

How will I know you received my order?

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You’ll get a confirmation email within a few minutes of placing your online order. If you don’t receive a confirmation email, the first step is to check your spam filter—sometimes it gets caught there. If you still can’t find it, email or call us and we’ll sort it out!

When will my order arrive?

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We’ll notify you via email when we ship your order. If the email contains a tracking number from the shipping service, you can use to see the planned delivery date. Otherwise, just drop us a line anytime and we can give you an update! 

How do I check the status of my order?

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If your order confirmation and shipping notification emails don’t have the info you need, you can always get in touch with us and we’ll be happy to give you an update.

Warranty and repairs

Are my products under warranty?

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Yes! We stand behind the quality of every item we sell—which is why every purchase comes with a 100% satisfaction guarantee. If there is anything wrong with your order, please let us know within 30 days of receiving it and we’ll fix it right away.

What if my GoScribe needs repair?

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We can help get you back up and running! Contact us to make arrangements to send in your machine for repair.

Returns

What’s your return policy?

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If you’re not satisfied, we’re not satisfied. Return any product within 30 days of purchasing—email us at support@goscribe.com with your order number and reason for the return, then send the items you’re returning to:

GoScribe.com LLC
221 1st Ave SW
Ephrata, WA 98823

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